Port Phillip Value for Money

Assessment of Value for Money in Service Delivery and Community Expectations - Civil Infrastructure Maintenance Contract Audit

In line with Council's policies and compliance with statutory regulations, City of Port Phillip (CoPP) engaged IV Water to conduct an audit of the contract to review its Value for Money in relation to:

  • Level of service
  • Specified procedures
  • Customer expectations and satisfaction
  • Compliance with maintenance and engineering standards
  • Work practices
  • Financial performance
  • Rates review and assessment
  • Risk management
  • Sustainable practices and compliance with agreed Key Performance Indicators

The City of Port Phillip (CoPP) Civil Infrastructure Maintenance Services contract provides for the maintenance and renewal of Council's civil assets including roads, drains, footpaths, signs and furniture.

The services via CoPP's managing contractor also provide for defect inspections of roads, direct handling of customer service requests relating to road maintenance and after hours call outs.

The key requirement of the contract is to ensure that these assets are maintained in accordance with the Council's strategy and provides value for money in its service delivery.

The project commenced in December 2018 and was successfully completed in April 2019.

In an era defined by accountability and efficiency, local authorities such as the City of Port Phillip (CoPP) are dedicated to delivering the utmost value to their communities while upholding the highest service standards. Recognizing the imperative of sound service delivery and community expectations, CoPP took a proactive step by engaging IV Water to conduct a comprehensive audit of their Civil Infrastructure Maintenance Services contract.

A Holistic Approach to Value for Money

CoPP's commitment to transparency and accountability required an assessment of value for money in their service delivery. The audit aimed to evaluate the alignment of service levels, procedures, and customer expectations with the financial investment made by the community.

The assessment, which spanned from the level of service provided to the adherence to maintenance and engineering standards, exemplified CoPP's dedication to optimizing the resources invested in civil asset maintenance. The result was an evidence-based evaluation of contract efficiency in achieving the desired outcomes.

Value for Money and the Maze of Compliance

One of the pivotal aspects of the audit was ensuring compliance, not just with statutory regulations but also with the councils own strategic objectives. IV Water's technical experts scrutinized the contract's provisions to gauge the extent to which the specified procedures aligned with CoPP's goals and community aspirations.

By assessing not only the tangible aspects but also the intangible measures of compliance, the audit provided an all-encompassing perspective on the contract's efficacy. This strategic approach empowered CoPP to make informed decisions for future improvements while upholding transparency and public trust.

Value for Money is Customer Satisfaction

CoPP's commitment was based in achieving customer satisfaction. The audit was assessing how the provided services aligned with the community's needs. IV Water's expertise in stakeholder engagement facilitated the extraction of valuable insights directly from the community, enabling CoPP to understand their needs and expectations more comprehensively. By ensuring that the services met the expectations of those they served, CoPP demonstrated its responsiveness to the evolving needs of its constituents.

Value for Money and Best Practice

CoPP's Civil Infrastructure Maintenance Services contract extends beyond mere service delivery; it's a commitment to sustainable practices and continuous improvement. The audit included an assessment of the contract's adherence to agreed Key Performance Indicators (KPIs) and its contribution to risk management.

The evaluation of financial performance, rates review, and sustainable practices showcased CoPP's dedication to achieving excellence in every facet of their operations. This holistic approach not only ensured that the council's resources were optimized but also upheld their responsibility to preserve the environment and promote sustainable infrastructure practices.

Value for Money: Results Through Experience

The collaboration between City of Port Phillip and IV Water in conducting the Value for Money audit of their Civil Infrastructure Maintenance Services contract stands as a testament to their shared commitment to excellence, accountability, and community service. By subjecting every facet of the contract to meticulous scrutiny, CoPP demonstrated its dedication to optimizing its operations for the benefit of its constituents.

The audit, conducted from December 2018 to April 2019, signifies a pivotal chapter in CoPP's journey toward operational excellence. It serves as a blueprint for local authorities seeking to strike the delicate balance between service delivery, compliance, sustainability, and customer satisfaction. With IV Water's expertise as a guiding force, the City of Port Phillip continues to uphold its mission of enriching the lives of its residents and achieving lasting value for their investments.

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